Shipping policy
Urban Tails Store is committed to delivering your pet-related products in a timely and efficient manner. Please review our shipping policy below to understand our processes and timelines.
Shipping Times
Standard Shipping: Orders are typically processed and shipped within 1-2 business days. Once shipped, delivery is expected within 5-6 business days.
Order Processing: Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates
- Standard Shipping: A flat rate of ₹60 applies to all orders.
- Free Shipping: We offer free standard shipping on orders over ₹1000.
Shipping Partners
We partner with reliable carriers to ensure your products arrive safely and on time. Our shipping partners include major carriers such as mahavir developers, Porter delivery partner, FedEx, and DHL.
Shipping Restrictions
- Domestic Shipping: We ship to all major cities and regions within India.
- International Shipping: We offer international shipping, with charges varying based on the destination country.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please get in touch with us at accounts@vetecura.com or +918830483498. Our customer service team is available from 10 AM to 6:30 PM Monday to Saturday.
Thank you for shopping with Urban Tails Store! We appreciate your business and are dedicated to providing you and your pets with the best products and service.